Last updated: 19 September 2026
This Refund Policy applies to purchases made through Nutomo.com.
Nutomo is a brand powered by Velivion Ltd, a company registered in the Republic of Cyprus under registration number HE 495527.
References in this policy to “Nutomo”, “we”, “us” or “our” refer to Velivion Ltd operating the Nutomo brand.
Contact: support@nutomo.com
1. Digital Products
Nutomo sells digital products, including downloadable Shopify themes, licences, updates and related digital content.
Because our products are delivered digitally and may be made available immediately after purchase, different refund rules may apply compared with physical goods.
2. EU and EEA Consumers
If you are purchasing as a consumer in the European Union or European Economic Area, you normally have a statutory 14-day right of withdrawal for online purchases.
For digital content supplied immediately, this right may end once access, downloading or delivery of the digital content begins, provided that before delivery you:
- expressly consent to the immediate supply of the digital content; and
- acknowledge that you will lose your statutory right of withdrawal once supply begins.
Where the required consent and acknowledgement have been obtained and the Nutomo theme has been made available for download or access, refunds for a simple change of mind are generally not available.
Nothing in this policy limits any mandatory rights that you may have under applicable consumer law.
3. When We May Provide a Refund
We will review refund requests where:
- you were charged more than once for the same purchase;
- an unauthorised payment has been verified;
- you did not receive access to the purchased product and we are unable to resolve the issue;
- the digital product is materially defective or does not conform to the description provided at the time of purchase and we are unable to repair or replace it within a reasonable period; or
- a refund is otherwise required under applicable law.
Where appropriate, we may first attempt to resolve a technical issue, provide an updated file, repair the product or offer another remedy permitted by law.
4. Situations That Normally Do Not Qualify for a Refund
Subject to your mandatory legal rights, we normally do not provide refunds where:
- you changed your mind after downloading or accessing the theme;
- you purchased the wrong Nutomo version but the purchased product was correctly supplied;
- you decide not to use the theme after purchase;
- you lack the technical knowledge or experience required to configure your Shopify store;
- your Shopify store contains third-party applications, custom code or integrations that conflict with the theme;
- Shopify or another third-party service changes its platform, functionality or requirements;
- you expected a feature that was not stated on Nutomo.com at the time of purchase;
- your store does not achieve a particular level of sales, traffic, conversion rate, SEO performance or revenue;
- you have breached the Nutomo licence or Terms of Service; or
- you have shared, resold, redistributed or otherwise used the theme in breach of the licence.
5. Licence Transfers
A Nutomo licence may be used on one Shopify store at a time.
Where permitted by Nutomo, you may transfer your licence from one store to another, provided that the theme is no longer being used on the original store.
Running Nutomo simultaneously on multiple stores requires separate licences.
A licence transfer does not by itself create a right to a refund.
6. Requesting a Refund
To request a refund, email:
Please provide:
- your name;
- the email address used for the purchase;
- order number;
- product purchased; and
- a brief explanation of the issue.
We may request additional information where reasonably necessary to verify the purchase or investigate the problem.
7. Approved Refunds
Where a refund is approved, it will normally be returned to the original payment method.
Processing times may vary depending on the payment provider or financial institution.
Where applicable law requires reimbursement within a specific period, we will comply with that requirement.
8. Chargebacks and Payment Disputes
If you believe a payment was duplicated, incorrect or unauthorised, please contact us at support@nutomo.com so that we can investigate promptly.
Nothing in this section limits any rights you may have through your bank, card issuer or payment provider.
9. Mandatory Consumer Rights
This Refund Policy does not exclude or restrict any rights that cannot legally be excluded under applicable consumer protection law.
10. Contact
Nutomo
Powered by Velivion Ltd
Republic of Cyprus
Company Registration Number: HE 495527
Email: support@nutomo.com