Refund Policy
Refund Policy
At Nutomo, we strive to provide high-quality digital products and services. This Refund Policy explains the conditions under which refunds may be granted.
By purchasing any Nutomo product or service, you agree to this Refund Policy.
2. Eligibility for Refunds
A refund may be considered only if all of the following conditions are met:
- The refund request is submitted within 14 calendar days of the original purchase date
- The product has not been heavily used, downloaded, or exploited
- The request is based on a legitimate technical or functional issue that Nutomo is unable to resolve
- The purchase was made directly through nutomo.com
3. Non-Refundable Items
Refunds will not be issued for:
- Subscription renewals
- Discounted or promotional purchases
- Add-ons, upgrades, or one-time services
- Purchases made through third-party platforms
- Failure to use the product after purchase
- Change of mind or lack of need
- Termination of service due to violation of Terms of Service
4. Subscriptions
Subscription fees are billed in advance and are non-refundable, whether monthly or annually.
Cancellation does not result in a refund for the current billing period.
5. Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute without contacting Nutomo first may result in account suspension or termination.
- Nutomo reserves the right to dispute chargebacks that violate this policy.
6. Affiliate-Related Payment Purchase
Refunds or chargebacks will result in the reversal of any associated affiliate commission.
7. EU / UK Consumer Rights
If you are based in the UK or EU, you may have statutory rights unless digital access has already been granted and waived.
8. How to Request a Refund
Contact support@nutomo.com with your order number, purchase email, and reason for the request.
Requests are reviewed within 5–7 business days.
9. Policy Changes
Nutomo reserves the right to modify this Refund Policy at any time.